Delivery POLICY

 

 

 

DELIVERY

Free Standard Shipping on all orders over $50 to Australia & New Zealand. Orders under $50 incur a delivery fee of $6.50. 


Delivery to anywhere in the world, except Australia and New Zealand:

The standard delivery costs of your parcel to anywhere in the world are free of charge for any order totalling $150 or more.
Lycorne uses the services of the Australia Post company for the delivery of your orders. The usual delivery times are between two (2) to seven (7) business days, subject to availability of the products and provided that you have submitted correct data. In any event, these timeframes will not be longer than 21 days.

We aim to dispatch all orders within 24hrs. Orders placed on weekends or on public holidays will be processed the next business day. Orders cannot be sent to PO Boxes or Postal Locker.

For more information on delivery fees for other countries, please contact our client service by email: sales@lycorne.com.au


FOR EXPORTS OUTSIDE AUSTRALIA

The User may bear any applicable customs duties and/or taxes when receiving the Products.

In this respect, the User is advised to contact his/her national Customs Office to check the latest applicable local requirements in his/her country.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes.

Due to circumstances beyond our control, it may take longer for your parcel to reach you during busy periods (such as sales and Christmas time).

If your order has not arrived within the allotted time, please email us info@lycorne.com.au


 

TRACK MY ORDER

Your order confirmation email will provide a  tracking number with which you can track the progress of your shipment using this link.


Passing of Risk and ownership

You will be responsible for the risks involved with the Products once they are delivered.  You acquire ownership of the products once we receive the full payment of all amounts due in relation to the same, including shipping costs.